We are so glad to have you as a part of our OtherFoods family. We look forward to working with you and helping your business grow.
We are always trying to improve our services. Please let me know any thoughts in regard to issues you are having with our facility or your business. If we don’t know the problem, we can’t find the solution.
This is a shared kitchen. All the rules in the world won’t help if we don’t work with each other and try to help each other.
Please have everyone on your team read this handbook.
Thanks!
Steve Cantor
901.277.6095
Food Safety – Follow ServSafe procedures. Keep your ServSafe certification active (renew every 3 years).
Clock In/Out – You must Clock In when you arrive and Clock out when you leave. You can do this at any computer in the kitchen or with your own device at Otherfoodskitchen.com/members
Clean Up – Wash all you pots, pans and utensils then dry them then put them back in their appropriate location. Clean the equipment you use and wipe down the prep tables and sweep the area you used. If you had a spill, please mop it up. Do not pour grease into the sink. There is a grease receptacle on the back parking area. Take out the trash bag you used and put a new trash bag in the can. The trash bin is behind the building. Do not put so much trash in a bag that it’s difficult to lift. Some stuff is heavy. It’s just unfair to everyone else if you don’t clean up. Put used towels in a towel bag and if the bag is full take it to the big plastic bin on the ramp dock next to the back door. Just dump the towels in the bin and take the bag back to the towel rack. Always best to leave things better than you found them.
Parking – park in the parking places out front. Do not block the driveway! BlueSky has trucks driving through all the time and we can not block them. In the back, park either in front of the big doors (not in front of Waypoint door) or park on the dock above the ramp. Do not park on the ramp. Do not park too close to the building on the dock so it is always clear for someone to roll carts in and out of the back door. Please do not park on or beyond yellow lines on the dock. Please do not park on the grass.
Scheduling – We greatly prefer your group to stick to a regular weekly schedule but we do understand that it is not always possible to do. If you do need other times in the kitchen, you must text us and let us know what you need to confirm that it’s OK.
Sharing – Most everything in our kitchen is shareable. You can use it. There are a exceptions like ingredients and mixers that are covered in plastic. Do not remove any equipment, utensils or wares from the kitchen. Do not “borrow” anything from other members without their permission. Please ask first.
Food Liability Insurance – Maintain Food Liability insurance with your insurance provider. FLIP insurance is an option.
Walk In Cooler – Only use your designated shelves. Be sure nothing drips from your shelf to the shelf below. Maybe use a sheet pan or bus tub. You may roll a cart or speed rack in the cooler while you are working but remove it when you are done working that day. If you need to leave anything in the cooler beyond your schedule, please coordinate that we us. Nothing should be stored on the floor. Do not put crazy hot food in the walk in. Let it cool some at room temperature first and then place it in the walk in.
Equipment – Clean after use. If something breaks while you are using it, please let us know. We are not going to blame you for breaking it but it needs to be repaired. Things break. It’s ok. Please let us know.
Fryers – Remove your oil and either dispose of it in the grease recycle bin on the outside dock or place it in a container for later usage. If you store used oil, please use a black grease bucket and label it and store it in the appropriate area.
Storage – Everything in the kitchen must be stored in it’s proper location. Shared wares, appliances and utensils have a designated area. If it’s yours then you must keep it on a dry storage shelf, a cooler/freezer shelf or a pallet. Nothing can be placed on the floor. Do not place anything on the floor in the kitchen, dry storage, walk-in and or dock. Nothing on the floor. Your items must be organized and clean. Clutter attracts and harbors vermin.
Labeling – Every food item you keep in a cooler or freezer or dry storage or on the dock must be labeled. It must either be in it’s original packaging or it must have a label with product name and use by date.
Food Sink – The double sink in the main kitchen is not for washing dishes. It is only used to rinse food.
Something in the wrong place – We know sometimes people run out of time. We know some people just don’t do what they should. We hope they will do better. If you notice something in the wrong spot, like a pot left on the drying rack, please take a minute and put it back in it’s appropriate spot. We don’t need to make a spectacle of people’s mistakes. It makes a bad situation even worse by being ugly. Be positive and helpful. If you find yourself doing a bit more that your fair share, please say something to me. If you must move something out of your way then place it on the dock in the WTF area.
Vent Hood – Always turn on when using anything under the vent hood. Turn off when no one is using it. Using panel on right side, turn on by clicking on the bottom right button and turn off with same button. The stove top burners always stay on. If a pilot light is out (or you blow it out to clean) please relight it.
Doors – Please do not prop open the front or back door by jamming something in the hinge. This breaks a very expensive door.
Pickup – During your scheduled time at the kitchen, customers can pickup your products. Please respect the parking (see above). Our staffed pickup times are Sun 3:00 PM – 6:00 PM and Mon 5:00 PM – 8:00 PM. See pricing below.
WIFI – The name is CBCI-D3AC and the password is ahead2574follow. The printer will be available once you connect to the WIFI.
Music – It’s great to have some tunes playing in the kitchen but please not so loud that you can’t hear a oven timer going off. Be respectful to others. Surely every song does not need to have the word fuck in it or whatever cuss word is trendy. And if you think it might be offensive then it probably is.
Visitors – We love for people to see our place but keep it short and sweet. Our insurance does not allow for anyone other than members to be on site. Even pickup and delivery should be kept to as short of stay as possible. And we love kids but please make other arrangements for them and only bring a child if it’s absolutely necessary.
Video Cameras – Yes, of course we use video. This is not to spy on you but please keep your clothes on and it’s ok to dance as long as it doesn’t trip anyone else up. We have video for our insurance and to monitor activities so we know when things get too busy, etc and we figure out ways to make things better.
Pricing – All prices are monthly
2 People working in the kitchen – $16 per hour. Each addition person is $4 per hour
Dry Storage – $50 per shelf
Cooler – $50 per shelf
Walk In Cooler – $75 per shelf
Freezer – $50 per shelf
Dock Storage – $75 per pallet
Min $350 / month
Commissary Agreement Only – $150 per month
Product Sales and Pickup – 10% of revenue with your E-Commerce, 20% with our E-Commerce
Invoices go out around the first of the month and they are due ASAP. You know like within a week.
Need More – scheduled time or fridge/freezer/dry storage or dock space? Need some kind of equipment? Packaging? Have questions or thoughts… Let us know.
More Info – otherfoodskitchen.com , otherfoodskitchen.com/members
Let us know – Please let us know anything that is broken or needs attention. We monitor temperature in our coolers and freezers but PLEASE let us know if you notice any issues. Let us know any supplies that are low or if you think of something you need. Maybe something about this handbook. Anything!
Please Follow this handbook: Any violation of this handbook may result in an additional charge to your membership fee. We don’t want you to have to pay this. We simply want you to follow this handbook.
Contacts
Emergency – Police, Fire, Ambulance – 911
Steve Cantor 901.277.6095 or steve@otherfoodskitchen.com Neraka Taylor 901.562.7726 or nerakataylor@gmail.com